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Young Learner Age Range Policy

Policies & General Information

Consideration for Acceptance For students who are younger or older than the age range of the course, the following action is taken into consideration before accepting the student: Action Points Child Safeguarding is of paramount importance to LAL and adherence to LAL’s Child Safeguarding policy is mandatory for all staff. All staff will be made […]

Unacceptable Behaviour Policy

Policies & General Information

If a complainant’s (the person who is making the complaint) behaviour is deemed to be unacceptable, we will explain the reason(s) for this and will ask the complainant to modify his/her behaviour. If the unacceptable behaviour continues, we will be forced to take action to restrict the complainant’s communication with LAL. This action could be […]

Student Code of Conduct

Policies & General Information

Action will be taken by any student who does not follow this code of conduct. Basic Rules Students must: LAL Language Centres do not tolerate: If a student breaks any of the above rules or laws in the country, they may be disciplined which could lead to being removed from the course and any other […]

Student Absence Policy

Policies & General Information

In order to be eligible for a certificate of attendance and achievement, all students must have a cumulative minimum of 80% attendance across the entire course. Students late to class by 10 minutes or more will be marked absent for the entire period (one period is equal to two 45-minute lessons). Students who require a […]

Safeguarding Policy

Policies & General Information

Purpose and Scope Safeguarding is about: LAL carries out activities which bring our employees and people working on behalf of our organisation into regular unsupervised contact with children. LAL acknowledges its duty of care to safeguard and promote the welfare of children and is committed to ensuring our safeguarding practices reflect statutory responsibilities, government guidance […]

Privacy Policy

Policies & General Information

This Privacy Policy, together with our website terms and conditions and any other document referred in it, governs the collection, storage and use of personal information collected by all schools and companies in the UK, USA and South Africa within the LAL group, via our websites, authorised platforms and via any of our third party […]

Customer Satisfaction Policy

Policies & General Information

Making a complaint to LAL If you have a complaint either with the school in general or with a service we provide, we would like to know about it. We will always treat your complaint seriously. This is what you should do: Further Help Please note that where you do not receive satisfaction from a […]

Child Supervision Policy

Policies & General Information

Students aged under 12 All children aged under 12 must be under close supervision at all times by a responsible member of LAL staff, a nominated Group Leader or LAL approved & designated adult homestay household member. All such children must be provided with full information, issued verbally, with maps and instruction sheets equipped with […]

Accessibility Statement

Policies & General Information

Introduction LAL Language Centres will not discriminate against a student. LAL Language Centres is committed to providing equality of opportunity to all students. We recognise that everyone is unique with different needs and aspirations. We guarantee to treat everyone consistently and fairly. We recognise that we have a duty to make reasonable adjustments to ensure […]

Anti-bullying Policy

Policies & General Information

We are committed to making our school a caring, friendly and safe environment where our students feel relaxed and motivated to learn. Bullying of any kind is unacceptable. Anyone affected can talk to us and be confident that any instances of bullying will be looked into immediately and resolved quickly. What is Bullying? Bullying is […]